Privacy Policy
Double ‘D’ Products Australia Pty Ltd (trading as Double ‘D’ Products) (“Double ‘D’”, “we”, “us” or “our”) respects your privacy and protects your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains how we collect, use, store and disclose your information when you visit our website, make a purchase, sign up for marketing communications, enter a competition, or contact us.
What Information We Collect
We collect only what is necessary to operate our business, including your name, contact details, delivery address, payment information (processed securely by third-party payment providers; we do not store full credit card details), email address, order history and marketing preferences.
We may also collect website and device data through cookies, pixels and analytics tools.
How We Collect Your Information
Most personal information is collected directly from you when you place an order, create an account, subscribe to marketing communications, enter a promotion or contact us.
In some cases, information may be collected from trusted third parties that support our business operations, such as payment processors, couriers and marketing platforms (including Meta, Google, Shopify and Klaviyo).
How We Use Your Information
Your personal information may be used to:
- process and deliver orders
- respond to enquiries and provide customer support
- administer promotions and competitions
- send product updates, news and promotions (in compliance with the Spam Act 2003 (Cth))
- analyse website performance and customer behaviour
- improve our products, services and website
- run advertising and marketing campaigns across platforms such as Meta (Facebook and Instagram), Google and Klaviyo
Sharing Your Information
We may share limited personal information with trusted service providers where required to operate our business, deliver orders, manage marketing activities or measure campaign performance.
Double ‘D’ Products does not sell or rent personal information to third parties.
You may unsubscribe from marketing emails at any time using the unsubscribe link included in our communications or manage advertising preferences through platforms such as Meta or Google.
Overseas Data Handling
We may disclose personal information to overseas recipients. While we take reasonable steps to ensure compliance with Australian privacy standards, overseas recipients may not be subject to Australian privacy laws.
Cookies and Analytics
Our website uses cookies and analytics tools (including Google Analytics and the Meta Pixel) to understand visitor behaviour and improve user experience. These tools may be used for analytics, remarketing and personalised advertising.
By using our website, you consent to the use of cookies unless you disable them via your browser or cookie settings.
Data Retention and Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access.
Personal information is stored on secure servers, with encrypted payment gateways and access limited to authorised personnel and service providers.
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required or permitted by law (including taxation, legal and record-keeping obligations). When no longer required, information is securely deleted or de-identified.
Your Rights and Access to Information
You may request access to, correction of or updates to your personal information, or raise a concern about how your information is handled, by contacting us using the details below. We aim to respond within a reasonable timeframe.
Contact Us
Email: [email protected]
Subject line: Privacy Enquiry – Double ‘D’ Products
Third-Party Links
This Privacy Policy applies only to Double ‘D’ Products’ website and services. It does not apply to third-party websites or services linked from our site. We recommend reviewing the privacy policies of any external websites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website at www.doubledproducts.com.au.